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Where are the products made?
All of our products are manufactured in Nepal, a country rich in traditional techniques to shape fabrics.
Are the products waterproof?
Yes, all our products are waterproof. This does not mean that you can take your Bagmaya under the water but will protect your laptop and valuables for some time if rain catches you outside, or in case of liquid spillages.
Are all products handmade?
Yes, each of our products is carefully crafted by hand in Nepal, using natural fibres. Because we don't use any industrial factories, each product is unique and it has the touch of its manufacturer.
Are all the products made of hemp?
Yes, all of our products are mainly made of natural hemp. We strive to use as much hemp as possible in the manufacturing process, since hemp is a very sustainable and durable fabric. Some of our products also contain natural cotton - this is to either obtain the quality and strength required, or for aesthetics reasons.
Is the packaging recyclable?
Yes, our boxes are 100% recyclable. However, before you recycle the box, why not consider re-using it? As a brand committed to a circular economy, at Bagmaya we believe in re-using before recycling. So take that box, re-use it, share a picture on instagram tagging us @bagmaya_ and you can win a free takeaway!
Is the packaging made with recycled material?
Our boxes are made with 66% of recycled-based material. We strive to use as much recycled material as possible, but we also need to ensure that the boxes are strong and weather-proof so that our products are not damaged before reaching you. Because of this, we use 33% non-recycled, stronger material for the outside of the box.
What shipping methods are available?
We only use trustworthy shipping methods with tracking so that you can see where your products are at all times. On the checkout page, after you've entered your address, you will be able to see the shipping method available for you depending on your location.
Do you ship outside of the UK?
Unfortunately not. Due to Brexit changes, we currently ship only within the UK. We are working hard with our shipping partners to go back to ship to Europe hopefully soon. We are also looking for sustainable ways to provide worldwide shipping in the future.
How long will it take to get my package?
It depends on the shipping option you choose during checkout. For Standard 2-3 days, you should receive your product within 2-3 days. For Next Day delivery, you should receive your product on the next working day. Orders received Monday to Friday before 3pm will be shipped on the same day. Orders received on Saturdays before 12pm will also be shipped on the same day. Orders received Monday to Friday after 3pm, on Saturdays after 12pm or on Sundays will be shipped on the next working day. Please bear in mind that during busy periods (i.e. Christmas), it may take longer.
How much does the shipping cost?
We offer Standard 2-3 Days delivery for free. You can also choose Standard Next Day delivery for £3.50 or Premium Next Day delivery for £7.50.
What payment methods are accepted?
You can pay using Paypal or your usual credit and debit cards.
Will you refund my money?
If you decide to return your Bagmaya products for whatever reason, we will issue you a full refund to the same payment method you used during checkout and for the total of the price, including the shipping cost you paid (if any). The full refund is only applicable when your return complies with our Returns Policy.
ORDERS & RETURNS
Do I need an account to place an order?
No, you don't need an account to place an order. You will have the option to create an account during checkout if you wish, so that you don't need to spend that much time next time you visit us – but it's not mandatory.
How do I track my order?
Once you've placed an order, we will email you letting you know when we've shipped your products, including a tracking number. You can then track your order just by clicking on the 'Track' link in the email.
How can I cancel or change my order?
You can cancel or change your order at any time before your products have been dispatched to you. If you have an account with us, you can cancel or change your order from your account. Otherwise, you can email us at email@example.com with the subject ‘CANCEL ORDER’ or 'CHANGE ORDER' followed by your order reference (which you should have received in an email at the time of your purchase). We will then confirm to you via email that your order has been cancelled or changed.