PRODUCTS

Where are the products made?

All of our products are manufactured in Nepal, a country rich in traditional techniques to shape fabrics.

Are the products waterproof?

Yes, all our products are waterproof. This does not mean that you can take your Bagmaya under the water but will protect your laptop and valuables for some time if rain catches you outside, or in case of liquid spillages.

Are all products handmade?

Yes, each of our products is carefully crafted by hand in Nepal, using natural fibres. Because we don't use any industrial factories, each product is unique and it has the touch of its manufacturer.

Are all the products made of hemp?

Yes, all of our products are mainly made of natural hemp. We strive to use as much hemp as possible in the manufacturing process, since hemp is a very sustainable and durable fabric. Some of our products also contain natural cotton - this is to either obtain the quality and strength required, or for aesthetics reasons.

PACKAGING

Is the packaging recyclable?

Yes, our boxes are 100% recyclable. However, before you recycle the box, why not consider re-using it? As a brand committed to a circular economy, at Bagmaya we believe in re-using before recycling. So take that box, re-use it, share a picture on instagram tagging us @bagmaya_ and you can win a free takeaway!

Is the packaging made with recycled material?

Our boxes are made with 66% of recycled-based material. We strive to use as much recycled material as possible, but we also need to ensure that the boxes are strong and weather-proof so that our products are not damaged before reaching you. Because of this, we use 33% non-recycled, stronger material for the outside of the box.

SHIPPING

What shipping methods are available?

We only use trustworthy, premium shipping methods with tracking so that you can see where your products are at all times. On the checkout page you will be able to see the shipping method available for you depending on your country.

Do you ship outside of the UK?

Yes! We ship to the UK and to continental Europe. If you live outside Europe or in an island, email us at [email protected] and we will check to see if we can ship to your address.

How long will it take to get my package?

In the UK you should receive your products on the day after your order, if you order Monday to Friday before 1pm. If you order after 1pm, it should typically take 2 days. If you order on a Friday after 1pm or during the weekend, you will typically receive your order on the following Tuesday. Orders within continental Europe may take between 2 and 4 days, depending on the country. Please bear in mind that during busy periods (i.e. Christmas), it may take longer.

How much does the shipping cost?

In the UK we offer free next day delivery with DPD. For continental Europe we offer 2-4 day tracked delivery with DPD, and will cost you £9 for backpacks and yoga mat bags, and £7 for bum bags.

PAYMENT

What payment methods are accepted?

You can pay using Paypal or your usual credit and debit cards.

Will you refund my money?

If you decide to return your Bagmaya products for whatever reason, we will issue you a full refund to the same payment method you used during checkout and for the total of the price, including the shipping cost you paid (if any). The full refund is only applicable when your return complies with our Returns Policy.

ORDERS & RETURNS

Do I need an account to place an order?

No, you don't need an account to place an order. You will have the option to create an account during checkout if you wish, so that you don't need to spend that much time next time you visit us – but it's not mandatory.

How do I track my order?

Once you've placed an order, we will email you letting you know when we've shipped your products, including a tracking number. You can then track your order just by clicking on the 'Track' link in the email.

How can I cancel or change my order?

You can cancel or change your order at any time before your products have been dispatched to you. If you have an account with us, you can cancel or change your order from your account. Otherwise, you can email us at [email protected] with the subject ‘CANCEL ORDER’ or 'CHANGE ORDER' followed by your order reference (which you should have received in an email at the time of your purchase). We will then confirm to you via email that your order has been cancelled or change.

How long do I have to return a product?

You've got 60 days to return your product to us. In compliance with our Returns Policy, just email us at [email protected] with your order reference. No need for excuses or reasons, just take the product with the original box to your closest post office and ship it to: BAGMAYA LTD C/O QuickCargo LTD Unit 5, Viscount Industrial Estate Horton Road, Colnbrook Slough, SL3 0DF, United Kingdom

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